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Customer Service
Stock & availability

We will advise you when ordering... more...

Quality & Price

The products in this catalogue... more...

Same Day Dispatch

All orders received by 3.00pm... more...

Guarantee

All goods sold by Just Kampers... more...

Delivery

Courier Service
Our normal method of carriage is by courier... more...

Post
If an order weighs more than 1Kg... more...

 

Online Orders

To encourage you to order online... more...

Telephone, Post and Faxes Orders

Our normal delivery service... more...

Order Tracking

When you place an order online ... more...

Returns

Upon receipt of your order ... more...

Privacy Policy

We (Just Kampers Ltd) will ... more...

Terms and Conditions

For full terms and conditions ... click here...



Stock & availability

We will advise you when ordering if an item is out of stock. Due to our huge range we sincerely regret that we cannot ensure permanent availability of all items but we are proud of the fact we are able to satisfy over 97% of all orders first time. If an item is out of stock, we will give you an estimated delivery date and contact you as soon as it arrives at our warehouse. If we have to ship your order in separate parcels due to an item being out of stock you will only be charged     postage once. Dont worry though, we do not charge for goods until they are dispatched unless it is a special order item.

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Quality & Price

The products in this catalogue are sourced from manufacturers and wholesalers across Europe and the far east, and many are manufactured exclusively for Just Kampers. Our suppliers are chosen because they provide high quality products offering great value for money backed up with comprehensive warranties. You can buy with complete confidence, why look anywhere else?

When comparing prices, we urge you to compare the quality of the products on offer. It pays to remember the old adage, penny wise, pound foolish! And remember, there are no hidden extras, all our prices include VAT and you will be advised of the delivery charge when you place your order.

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Same Day Dispatch

All orders received by 3.00pm will be dispatched the same day subject to availability and cleared payment.

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Guarantee

All goods sold by Just Kampers come with a 12 month manufacturers warranty against faulty materials or workmanship. For full terms and conditions, please CLICK HERE.

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Delivery

Courier Service
Our normal method of carriage is by courier and we aim to provide a next working day delivery service. However, occasionally, due to circumstances beyond our and the couriers control we may not meet our objective. Therefore please allow sufficient time for delivery. If you have not received your goods within 2 working days of placing your order please advise us.

Post
If an order weighs more than 1Kg it is far more cost effective to use a courier service. We will however advise cost of postage if required but would point out that goods sent by post are not insured for loss or damage and you should allow up to 28 days for delivery.

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Online Orders

To encourage you to order online we only charge (with very few exceptions) £5.00 for delivery to anywhere within the UK mainland excluding the Scottish Highlands, Northern Ireland and the Channel Islands. If, due to the size or weight of the goods ordered, it is necessary to charge more than £5.00 for delivery, you will be advised at the checkout of the cost of delivery.

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Telephone, Post and Faxes Orders

Our normal delivery service is to mainland UK excluding the Scottish Highlands, Northern Ireland and the Channel Islands.

Citylink 0 > 2Kg

£5.06 +VAT

£5.95 inc VAT

Citylink 2 > 5Kg

£6.76 +VAT

£7.95 inc VAT

Citylink 5 > 20Kg

£7.61 +VAT

£8.95 inc VAT

Citylink 20 > 30Kg

£8.46 +VAT

£9.95 inc VAT

Over 30Kg

£9.95 + 40p per Kg inc VAT

Note: All items marked with indicates that these are bulky items and will be subject to an oversize surcharge. Total delivery charge will be advised prior to purchase.

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Order Tracking

When you place an order on line you will see an order confirmation screen giving you your order number. Please make a note of this number for your records.

Within a few minutes of placing your order you will automatically be sent an email with your order number confirming that your order is in the system.

Once your order has been processed you will receive another email confirming your order has been processed and, if necessary, informing you of any issues relating to your order ie. Item out of stock or substitute item.

At point of dispatch you will receive an email giving your parcel number together with a link to the couriers website to enable you to check the progress of your order.

You can monitor the progress of your order on line at any time by logging on and checking your order details.

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Returns

Upon receipt of your order you have 2 working days to advise Just Kampers of any damage or shortages of the goods. If for any reason you have ordered the incorrect parts we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Customers must meet the cost of return carriage on correctly supplied goods. Any returns after 14 days are at our discretion and a restocking fee may be charged of 15%. After 90 days no returns will be accepted.

Just Kampers makes every effort to provide correct information and goods, however it is the responsibility of the buyer to ensure they are correct before fitting / use. When returning goods, you are responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, so please obtain proof of posting / delivery.

We regret that postage/packaging/insurance costs are non refundable, unless goods received are faulty or received in error. If you are unable to check the goods upon receipt, please note "NOT CHECKED" on the delivery papers before you sign for them. You then have two working days to check for damage / shortages, as stated above.

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Privacy Policy

We (Just Kampers Ltd) will use the information you submit on this website together with other information for administration, marketing and profiling your purchasing preferences. We may keep your information for a reasonable period to contact you about our services.

Please tick the appropriate opt-in boxes on the web pages where you submit personal information if you wish to receive information from us such as any of our special offers or promotions.

You have the right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.

When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notice.

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